IT Support Specialist – PT. Amcor Flexibles Indonesia

At Amcor, we create packaging moments that matterAround the world, millions of times a day, people touch and use our packaging to enhance their daily lives.When a consumer opens a bottle, unwraps a pack, or tears open a pouch…they know their products are fresh, clean, safe and secure. We are a global leader, with a proud historyBegan operations in the 1860s31,000+ Co-workers globally195+ manufacturing site worldwideOperations across 40+ countries

Deskirpsi Pekerjaan :

Delivery of IT services for a site or multiple sites within a ratio of up to 250 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
Ability to support Amcor standard workstation deployment and support.
Ability to support Server and Virtualization environment
Ability to drive process and infra improvement in relation to IT to improvise IT services under minimal supervision.
Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.
Ensure operational activities aligns with global IT standards and security policies.
To fulfil Site specific assignment related to IT Infrastructure /Tele- Communication and its operational requirements
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.

Kualifikasi:

Bachelor’s degree in computer science is advantageous
Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in English communication (spoken, written); other languages will be considered an advantage
Strong knowledge of Windows operating systems, Microsoft Office Suite, and other common software applications
Be accountable and prepared to address or support any cyber related concerns and issues
Familiarity with network protocols, LAN/WAN, switches, and wireless technologies
Respond to IT helpdesk tickets, diagnose problems, and resolve technical issues in a timely manner
Educate end-users on IT best practices and guidelines to enhance productivity and security
Troubleshoot network connectivity issues, both wired and wireless, and ensure network availability
Provide training and support to new employees to ensure a smooth transition into the organization
Assist with workstation setups, software installations, configurations, and troubleshooting