Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.
Deskirpsi Pekerjaan :
- Receive and handle incoming calls, incoming chats such as Whatsapp/email/live chat/google review 24/7 digital banking services
- Ensure that the KYC process has been carried out and verify the suitability of the documents attached by the prospective Customer
- Validate and verify the data of potential customers of my smile banking through CRM Funding
- Establish a new prospective customer account (Senyumku banking) that has been validated and verified
- Fill out daily reports related to work activities carried out
- Escalating complaints submitted by customers to the relevant work units so that they can be processed further
- Provide information to related work units if they experience system/connection/network problems/disruptions when serving customers
- Conduct periodic FU on problems/cases that are handled in accordance with the agreed SLA.Execute any given Ad Hoc task (if needed).
Kualifikasi:
- Minimum Education S1Have experience in Banking Call Center at least 1-2 years
- Have good communication skills and do not have a regional accent
- Willing to work in shifts (24/7)
- Domiciled in the Greater Jakarta area
- Have a desire to provide “excellent service”
Keterangan & Catatan
Batas Akhir:
Tidak Ditentukan
Jenjang:
S1
Waktu Kerja:
Full Time
Sumber Lowongan:
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Website Resmi:
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