Supervisor CCS – PT Transcosmos Indonesia

JagoKerja.com – Welcome to transcosmos Indonesia where we redefine possibilities and empower businesses to thrive. As a global digital transformation partner, we specialize in delivering exceptional services that drive cost optimization and elevate customer experiences to new heights.

At transcosmos Indonesia, we excel in two key areas: elevating customer experiences and optimizing corporate infrastructure. With a holistic approach, we take swift and effective actions that encompass digital promotion, EC operations, and online services.

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Deskripsi Pekerjaan :

1. Coordinate with client and OM to make sure Contact Center Operation running well Monitoring daily activity of Contact Center Operation Ensure administration process of team member related attendance, schedule, and permit or leave Maintain KPI Contact Center (CSAT, FCR, AHT, etc) Validation on Quality Monitoring Performance Training and Coaching team member Provide daily, weekly, and monthly report

Kualifikasi :

1. Minimum D3/S1 education background Fluent in english is a must both speaking and writing Have minimum 1 year experienced in the same position have strong knowledge in Ecommerce Customer experience oriented and team work player Good communication and strong analytical thinking Fast learner and problem solver Willing to be placed in Semarang and working on shifting scheduled

Keterangan & Catatan

Kunjungi Instagram Kami :

@lokerjakarta.info1, @lokerlampung.info_, @loker.tanggerang.info_

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