Customer Care Specialist – PT Honest Financial Technologies

Beranda Lowongan Kerja Jakarta Customer Care Specialist – PT Honest Financial Technologies

JagoKerja.com – We’re a financial services company leveraging cutting-edge technology to provide fintech and financial solutions to the underserved Southeast Asia market. Our team is a diverse and carefully selected group of finance and tech professionals worldwide.With the successful launch of our first product. Our top-tier international talent continues to innovate and drive forward in our fast-paced and quality-driven environment.Our journey is marked by continuous learning, growth, and a passion for our work. We remain committed to breaking new ground, adapting, and thriving amidst the challenges and opportunities that lie ahead.


Deskripsi Pekerjaan :

  1. Responsible to handle customer inquiries through all channels, providing accurate information, ensuring all the customer queries and or concerns have been answered/addressed following the company standards and winning back the relationship in every interaction
  2. Escalate any issues to the Team Leader and do a proactive follow-up to ensure issues solve within SLA and communicate the resolution to the customers
  3. Ensure all the inquiries received are well documented in the system and follow the standards
  4. Maintain high-quality service in every interaction and ensure to achieve performance target
  5. Monitor and follow up Fraud Alerts to the Customers and perform all the necessary actions to follow the SOP 
  6. Provide insight based on the customer’s voice to the Team Leader for any issues and or Trends happening to generate the action plan for improvement
  7. Responsible to maintain a safe and pleasant working environment in Customer Care, and embracing the Honest Value
  8. Utilizing all the supporting tools, databases appropriately follow company policy or procedure
  9. Taking part in the training needed based on the operational or company requirement
  10. Propose to the Team Leader any SOPs and or Scripts that need to be adjusted in order to maintain quality service and win back relationships with the customers
  11. Responsible to keep updated with the product, and promo information in the dynamic working environment
  12. Perform all the duties required by the company in line with the standards

Kualifikasi :

  1. Hiring is something we do with care. Because of that, having a transparent and thorough recruitment process is key. If you liked what you’ve read and are up for the challenge, here is what to expect after submitting your resume:
  2. The hiring team reviews your application
  3. You get invited to an initial call with the hiring team
  4. Onsite Interviews with relevant team members
  5. Offer

Benefit :

  1. Training Course
  2. You’ll be working with the smartest people in the industry
  3. A modern office right in the heart of Jakarta
  4. Monthly Wellness Allowance
  5. We don’t believe in titles or hierarchy but value contribution & celebrate achievements as a team

Keterangan & Catatan

Batas Akhir:
Tidak Ditentukan

Jenjang:
S1

Waktu Kerja:
Full Time

Sumber Lowongan:
Klik Disini

Lokasi:

Jakarta

Pengalaman :

Experience

Fresh Graduate

Website Resmi:

honest.freshteam.com

Kunjungi Instagram Kami :

@lokerjakarta.info1, @lokerlampung.info_, @loker.tanggerang.info_


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