JagoKerja.com – We’re a financial services company leveraging cutting-edge technology to provide fintech and financial solutions to the underserved Southeast Asia market. Our team is a diverse and carefully selected group of finance and tech professionals worldwide.With the successful launch of our first product. Our top-tier international talent continues to innovate and drive forward in our fast-paced and quality-driven environment.Our journey is marked by continuous learning, growth, and a passion for our work. We remain committed to breaking new ground, adapting, and thriving amidst the challenges and opportunities that lie ahead.
Deskripsi Pekerjaan :
- Responsible to handle customer inquiries through all channels, providing accurate information, ensuring all the customer queries and or concerns have been answered/addressed following the company standards and winning back the relationship in every interaction
- Escalate any issues to the Team Leader and do a proactive follow-up to ensure issues solve within SLA and communicate the resolution to the customers
- Ensure all the inquiries received are well documented in the system and follow the standards
- Maintain high-quality service in every interaction and ensure to achieve performance target
- Monitor and follow up Fraud Alerts to the Customers and perform all the necessary actions to follow the SOP
- Provide insight based on the customer’s voice to the Team Leader for any issues and or Trends happening to generate the action plan for improvement
- Responsible to maintain a safe and pleasant working environment in Customer Care, and embracing the Honest Value
- Utilizing all the supporting tools, databases appropriately follow company policy or procedure
- Taking part in the training needed based on the operational or company requirement
- Propose to the Team Leader any SOPs and or Scripts that need to be adjusted in order to maintain quality service and win back relationships with the customers
- Responsible to keep updated with the product, and promo information in the dynamic working environment
- Perform all the duties required by the company in line with the standards
Kualifikasi :
- Hiring is something we do with care. Because of that, having a transparent and thorough recruitment process is key. If you liked what you’ve read and are up for the challenge, here is what to expect after submitting your resume:
- The hiring team reviews your application
- You get invited to an initial call with the hiring team
- Onsite Interviews with relevant team members
- Offer
Benefit :
- Training Course
- You’ll be working with the smartest people in the industry
- A modern office right in the heart of Jakarta
- Monthly Wellness Allowance
- We don’t believe in titles or hierarchy but value contribution & celebrate achievements as a team
Keterangan & Catatan
Batas Akhir:
Tidak Ditentukan
Jenjang:
S1
Waktu Kerja:
Full Time
Sumber Lowongan:
Klik Disini
Website Resmi:
Kunjungi Instagram Kami :
@lokerjakarta.info1, @lokerlampung.info_, @loker.tanggerang.info_