CRM & Loyalty Manager – Kanmo Group

Beranda Lowongan Kerja Jakarta CRM & Loyalty Manager – Kanmo Group

JagoKerja.com – Kanmo Group was formed in 2005. As the partner of leading retail brands from around the world, the group occupies a leadership position within several market segments in Indonesia.

Operating across retail, wholesale, online, and travel retail channels, Kanmo Group has positioned itself as an omnichannel operator, serving tens of thousands of customers monthly with brands like Mothercare, Early Learning Centre (ELC), The Entertainer, Gingersnaps, Justice, The Children Place, Momami, Eversince, Wilio, Coach, Kate Spade, Stuart Weitzman, Cole Haan, Havaianas, Adidas Performance, Adidas Originals, Adidas Kids and Nespresso.


Deskripsi Pekerjaan :

  1. Develop and implement comprehensive CRM strategies to enhance customer retention, engagement, and lifetime value.
  2. Design and optimize customer journeys across touchpoints to deliver personalized and impactful experiences
  3. Oversee the execution of multi-channel campaigns, ensuring alignment with brand objectives and customer insights
  4. Manage and evolve loyalty programs across all brands, ensuring relevance, competitiveness, and customer satisfaction
  5. Monitor and analyze loyalty program metrics (e.g., activation rates, redemption rates, and ROI) to drive continuous improvement
  6. Partner with brand teams to develop initiatives that enhance customer loyalty and repeat purchases
  7. Leverage CRM and loyalty platforms to analyze customer data and identify actionable insights
  8. Track key performance indicators (KPIs) to assess the effectiveness of CRM and loyalty strategies
  9. Translate data into clear narratives and commercial opportunities, helping stakeholders understand the customer story behind the numbers
  10. Foster collaboration and knowledge-sharing across the team to drive innovation and efficiency in CRM and loyalty initiatives
  11. Work closely with marketing, sales, operations, and digital teams to ensure CRM and loyalty strategies are integrated across all touchpoints
  12. Collaborate with IT to optimize the use of CRM and loyalty platforms, ensuring robust data integrity and system functionality

Kualifikasi :

  1. Minimum 5–7 years of experience in CRM, loyalty management, or a related field, preferably in the retail industry
  2. Hands-on experience with CRM and loyalty platforms, such as Salesforce, Adobe Campaign, Capillary, or similar tools
  3. Strong understanding of loyalty metrics, customer segmentation, and campaign optimization
  4. Proven ability to design and implement effective customer journeys
  5. Highly proficient in analyzing data and deriving actionable insights
  6. Demonstrated ability to link customer behavior with commercial outcomes and craft data-driven strategies
  7. Experience leading a team, with the ability to mentor, motivate, and develop talent
  8. Strong project management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment
  9. Advanced proficiency in Microsoft Excel and CRM analytics tools
  10. Familiarity with email marketing, SMS, and push notification tools is a plus

Keterangan & Catatan

Batas Akhir:
Tidak Ditentukan

Jenjang:
S1

Waktu Kerja:
Full Time

Sumber Lowongan:
Klik Disini

Lokasi:

Jakarta

Pengalaman :

Experience

Website Resmi:

kanmogroup.com

Kunjungi Instagram Kami :

@lokerjakarta.info1, @lokerlampung.info_, @loker.tanggerang.info_


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