Customer Support Centre Co-worker – Ikea Indonesia

JagoKerja.com – Kini kebanyakan orang memiliki waktu lebih sedikit dan terkadang sulit untuk menyelesaikan segala sesuatu urusannya. Di IKEA, kami tidak akan pernah berhenti berinovasi, kami menggunakan desain unik dan proses pengembangan untuk membuat produk kami dan kehidupan Anda menjadi lebih baik.

---

Deskripsi Pekerjaan :

1. Be an integrated part of the daily Customer Support Centre operations sharing knowledge to handle and finalize the enquiries to deliver a world class experience
2. Work actively to gain and maintain a high level of expertise in one or more designated specialist areas within a Customer Support Centre
3. Handle customer contacts and able to stretch skills according to the assignment and placement given without losing focus and still be customer oriented
4. Be an active counterpart to other departments outside the Customer Support Centre connected to the area of expertise, (e.g. Sales, Customer Fulfillment Responsible, Service Provider) to always keep the specialist knowledge up to date
5. Secure that all information within the area of expertise, both co-worker and customer facing, is relevant and up to date in all information sources
6. Understand the unit action plan and actively contribute in achieving the goals

Kualifikasi :

1. Have knowledge of relevant Call Center and Customer Relation processes, tools and working methods at the Customer Support Centre 
2. Good supporting and communication skills (both verbal and written) being able to describe complex topics in a comprehensive way
3. Passion for customer support, experience and satisfaction
4. Ability to understand customer needs and expectations and how to link them to business needs
5. Able to work in a multitude of systems, multitask and multi-skills
6. Good language skills in written and spoken English

Keterangan & Catatan

Kunjungi Instagram Kami :

@lokerjakarta.info1, @lokerlampung.info_, @loker.tanggerang.info_

---