CX Design Journey & Process – XLSmart

JagoKerja.com – XLSMART hadir adalah untuk berkomitmen penuh kepada masyarakat Indonesia agar dapat memiliki hidup tanpa batas melalui konektivitas. Dengan komitmen terhadap keunggulan, inovasi yang luar biasa terhadap produk & layanan, kami percaya kami mampu meningkatkan dan memberdayakan kualitas hidup individu, komunitas, dan kesejahteraan sosial.

Deskripsi Pekerjaan :

Develop and implement customer-centric strategies to enhance the overall customer experience.
Analyze customer journeys and identify pain points and opportunities for improvement.
Streamline and improve internal processes to create efficiencies and reduce customer effort
Utilize data-driven insights to make informed decisions and drive process improvements.
Collaborate with internal and external stakeholders to ensure alignment with customer-focused initiatives.
Monitor and measure the impact of CX and process enhancements, making data-driven adjustments as needed
Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Kualifikasi :

Soft Skill
- Emotional intelligence
- Strategic Thinking
- Collaboration
Technical Skills
- Business Acumen
- Customer Focus / Customer Centric
Leadership
- Building Effective Teams
- Business & Market Savvy
- Communication
- Influencing & Relating
- Innovation and Agility
Education
- S1 (Strata 1) in Marketing or Business
Certifications
- Project Management Professional (PMP)
Industry Experience
- Advertising and Marketing
Main Responsibilities
Competencies
Years of Experience
- 3-5 Years